Product Guarantee Policy
Privacy Policy
Ordering Policy
Order Tracking Policy

-Product Guarantee Policy
For Local Clients, we will suggest/request clients to have 20-30 photos taken with 360 degrees on head (frontal, top, side, vertex, spiral point, etc.) before applying our nutrition products on scalp. These dated photos are decreed as the "before" stage for comparing the improvements in the future. The film roll will be given back clients immediately. Not kept by us. Every month, clients are invited to take another series of photos. Or, they are encouraged to take photos themselves monthly. If there is no improvement after applying our nutrition for 90 days (3 months) in accordance with comparison of "before" & "after" photos, he/she can have the payment fully refunded which is equal to the price of merchandises he/she had bought.

For Overseas Clients, after they had placed the order online in our web-site, we will ship the merchandise(s) immediately according to the notice emailed us by the aligned e-payment company. Clients will receive the merchandise(s) very soon, for example, within 3 to 4 working days for USA orders. The shipment will be daily tracked on the internet tracking system of courier service until it is delivered. If they do not accept it, they can return the merchandise(s) in the same package by the same shipping method on their own expense, and their amount of payment for that transaction(s) will not be deducted. We are committed to this agreement with Telewide Enterprise Limited in 1999.

-Privacy Policy
Clients' privacy is secured. We are committed & obligated to protect each client's privacy.

Each client's personal information input in our web-site will never be sold, traded or rented to others without client's authority legally. The input information is only used for identifying the client so that our company can have the products sent properly. Additionally, your credit card information is NOT kept in our system or passed to our web-site. All the transaction information will be encrypted during transmission using Secure Socket Layer technology, stored in SSL server, and will never be accessed by any unauthorized person or party against internet firewall security.

Film rolls will be given back to clients immediately after taken. No photo will be displayed in our web-site without the client's permission. All the copyrights are reserved.

-Ordering Policy
For Overseas & Local Orders, we offer online ordering system for clients. This secured Internet credit card processing transaction system is named Secured Socket Layer(SSL) which is the most popular in USA since 1993, and will be authorized by your banks. Visa and MasterCard are accepted. This e-payment transaction is a real-time verification processing service provided by Telewide Enterprise Limited (www.telewide.com) founded in 1995. All the transaction information will be encrypted during transmission using Secure Socket Layer technology, and stored in the SSL Secure Server. Client(s) can place their order(s) securely & efficiently. Users' use of the service is subject to all applicable local, state, national and international laws and regulations including networks connected to service.

Within a few minutes, customers can easily register as a user. Registration is free. Customers can select any of our products in the shopping cart, then submit. Afterwards, You simply fill out the ordering information on the web page which includes your personal information as reference. All the data will be encrypted by using SSL technology, and transferred to secured server. Therefore, information confidentiality is maintained during its transmission.
Once a client has placed an approved order entry, we will receive a Merchant Email Notification from the server notifying us to ship the merchandise directly to the designated address of client. The client will also receive a Customer Email Notification at the same time as double confirmation.

Each customer will enjoy the convenience to buy any of our products with this secured e-payment systems-Secure Socket Layer (SSL).

-Order Tracking Policy
For Overseas Orders, all the merchandise(s) will be shipped by a third shipping party after receiving orders. This shipping company/courier assigned MUST obtain a tracking code on the merchandise(s), or any global shipping carrier with internet system which can provide a verifiable and traceable method of delivery, such as Speed Post of G.P.O., Fedex, DHL, etc. After we have shipped the merchandise(s), the tracking code will be reported on this company web-site instantly about all the stages processing. We will continue to track the shipment online until it is safely delivered to the designated address by clients. Then, the delivery process is completed.

For Local Orders in HKG, clients can place order in our website with contact phone number. After we have confirmed the order(s), we will deliver the merchandise(s) to the designated address by Registered Mail Service of Hongkong Post Office(GPO). All the registered mail orders can be tracked on GPO's internet postal system instantly until the merchandise(s) has been delivered. Clients can also come to our office to buy our products.